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It is Your Job to Be Happy

August 22, 2010

I was doing a bit of tidying up over the weekend, and came across this little gem of a poster. It dates from the 80s, and was published by the Patients and Public Relations Department of the King Fahad Armed Forces Hospital in Jeddah…..

I occasionally go on about customer service in the Middle East, and when I revisited this piece of wisdom, I thought about how many millions of training dollars would be saved if people followed these basic exhortations.

My favourite of them all is the last one – “your job nature demands that you are always happy.” HR departments, stick that phrase in every job spec!!!

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